Terms & conditions

Shipping Policy: At Maison Fostier, we understand that receiving your order in a timely and efficient manner is of the utmost importance. That is why we have implemented a "cold chain" delivery system to ensure that your products arrive fresh and in perfect condition. This includes everything from the time the products are packaged to the time they are delivered to your door. Our products are packaged in insulated boxes with ice packs to maintain a consistent temperature during transit. Additionally, we have partnered with NIM Express to provide a reliable and efficient delivery service. Our partnership allows us to offer a Next Day Guarantee for our customers, ensuring that your products will arrive fresh and on time. However, please note that some remote areas may require additional time for delivery. In the event of any delay with your order, we will notify you immediately.

Cancellation Policy: We understand that sometimes plans change and you may need to cancel your order. If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that if your order has already been shipped, the order cannot be canceled.

Return Policy: Due to the perishable nature of our products, we do not accept returns. We take great care in ensuring that our products are handled and delivered in the most efficient and safe way possible. However, if you received a damaged or defective product, please contact us immediately at info@maisonfostier.com and we will do our best to resolve the issue. We will ask for pictures and if necessary we will ask for the product to be shipped back.

Service Policy: At Maison Fostier, we are dedicated to providing the best customer service possible. If you have any questions or concerns about your order or our products, please do not hesitate to contact us at info@maisonfostier.com. We will do our best to assist you and ensure that you are completely satisfied with your purchase. Our team will respond to your inquiry as soon as possible. We are committed to providing our customers with the highest level of service and we appreciate your business.